Can I place my order over the phone?
Absolutely! You can reach us at (757) 440-3108 Monday through Friday from 10:00am to 7:00pm EST.
Please have the product name(s) you would like to purchase readily available when you call. Please note that we are unable to take AfterPay orders over the phone.
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, Venmo and Afterpay. We do not accept AfterPay payments in the store locations. We don’t accept personal checks, money orders, direct bank transfers or multiple forms of payment. We do accept ApplePay in store front locations only.
What is AfterPay?
AfterPay is a digital payment platform offered to online shoppers that allows them to delay payments on purchases. Users can make weekly payments on items purchased until they are paid in full. No credit check is required to use AfterPay, and no interest is charged. Once you’ve created an account, return to our site and proceed with the checkout process as normal. When you get to the ‘enter payment method’ screen, you can select Afterpay. You may have to login to your Afterpay account in this step. For more info on Afterpay, click here.
Will I be charged sales tax on my order?
Sales tax will be added automatically to your order based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
How do I apply a coupon code at checkout?
At checkout or the cart, go to your order summary and enter your code in the text box that says “Coupon Code” and click “Apply Coupon.”
Can I combine or stack promotional codes or coupons?
Promotional coupons and offers cannot be combined with discounted or on sale items. We can only allow one coupon per order.
I get an error message when entering my shipping and billing addresses.
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes starting over is the best way to address any typos.
My order won’t go through. What do I do?
If you continue to have issues, please contact us by phone (757) 440-3108, Monday – Friday: 10:00am – 7:00pm EST or send an email to firstname.lastname@example.org.
Where is my order confirmation?
As soon as your order is submitted, you will receive an email confirmation to the email address used on your order. If, for some reason, you didn’t get an email, please check your spam folder and add email@example.com to your safe sender or address list. We can resend an email receipt at any time, just let us know.
Do you make price adjustments?
Due to limited quantities, we cannot offer price adjustments on any items. Sorry but we cannot make any exceptions.