Through our website located at www.iheartlola.com (the “Site”);
Through emails, texts, and other electronic message correspondence you exchange with us;
Through tracking technology such as cookies and web beacons; and
Any other website(s) owned and/or operated by us
(collectively, the “Services”).
This Policy does not apply to information collected by third parties, even if the third-party websites can be accessed by a link from our websites. You should review the privacy policies of those third parties before providing information to them.
INFORMATION WE MAY COLLECT
Personally Identifiable Information
Lola Boutique will only collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through the Services. Lola Boutique also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, post other customer-generated content to the Site, or otherwise engage with us through the Services. Your disclosure of such information to us is voluntary. However, if you do not wish to provide such information, we may not be able to provide some services to you.
Non-Personally Identifiable Information & Access and Usage Details
Lola Boutique also tracks information that is about you but does not personally identify you. Our host web server tracks and collects non-personally identifiable information about the visits to our Site through automatic tracking technology, including cookies, or bits of data that store small amounts of data about your visit to our Site on your computer. Cookies collect information about your website usage, including your equipment, browsing actions, and patterns. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors’ domain names and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Site and better meet your needs. By using our websites, you consent to allow us to place cookies on your mobile device or computer.
FUTURE TYPES OF COLLECTION
These are currently the primary ways in which we gather information; however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained.
PERSONAL INFORMATION YOU PROVIDE TO US
We receive and store any information you knowingly provide to us, such as:
Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction);
Username and password for your Lola Boutique membership;
A record of your Lola Boutique orders, purchase history, and shopping behavior and preferences;
Information provided by you through your interactions with us in social media;
Location and geographic information that could be collected if you use our Site; and
Other details that you may submit to us or that may be included in the information provided to us by third parties.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION AND HOW DO WE USE IT?
Lola Boutique offers various products and services to our customers and also strives to meet the needs of our customers. To do this effectively, we must collect certain personal information. We will use the information we collect from you in order to provide the products and services you have ordered and requested. Additionally, we use your personal information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. We also use your personal information to make you aware of new products and services we provide. The information we collect may be used for different purposes as we continue to expand our service offerings. If we make any material changes to the way we use your personally identifiable information, we will post that information with this Policy. Your continued use of the Services after the new Policy is posted indicates acceptance of our new Policy.
THE PERSONAL INFORMATION WE COLLECT FROM YOU
All personal information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the personal information we hold is for establishing and managing our business and customer relationship with you.
By communicating with Lola Boutique, including by email and by completing online forms, you are giving your consent to the collection of what personal information you provide.
RECORDKEEPING OF YOUR PERSONAL INFORMATION
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. We may hold personal information for the following purposes:
Internal accounting and administration;
To supply you with information about your account including regular statements;
To respond to inquiries;
Enhancing customer service, product options and to improve product performance;
Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;
To administer sales records;
To provide information about us, our products, services and special offers; and
To analyze usage of our websites.
Occasionally we require organizations outside Lola Boutique to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organizations deal with personal information according to this Policy.
HOW WE MANAGE YOUR PERSONAL INFORMATION
You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your personal information secure in a combination of secure computer storage, hard copy files, and other records and aim to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. The information we store electronically is protected with both server authentication and data encryption.
Although Lola Boutique uses industry standard BEST practices to protect your personal information, WE DO NOT REPRESENT, WARRANT, AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Unfortunately, the transmission of information, particularly the transmission of information via the Internet, is not and cannot be completely secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites. Therefore, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private and/or secure. In the event there is a breach of security as defined by applicable law, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.
Although Lola Boutique has implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our websites, you are responsible for keeping this password confidential.
OUR DISCLOSURE OF YOUR INFORMATION
When you are provided goods and services by Lola Boutique, there is certain information we are required by law to collect and maintain. For all other information we collect, you have options about providing the information and how we use it.
You may opt out of any promotional emails or mailings that we may provide. You may change your preferences about use of your personal information, in one of the following ways:
By clicking the appropriate box on the form or email;
By emailing us at firstname.lastname@example.org;
By accessing your account page if you have an online account on one or more of our websites;
By writing to us via U.S. Mail at:
1169 Nimmo Pkwy • Suite 238
Virginia Beach, VA 23456
This will not impact our use of information provided to Lola Boutique as a result of product purchase, product service experience, or other transactions, in order to complete those transactions.
We use a third party payment processor and a third party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions. Lola Boutique does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. Lola Boutique NEVER sells or rents your data, electronic or print, to any third party.
Because Lola Boutique considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Lola Boutique, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Lola Boutique’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.
ACCESSING YOUR PERSONAL INFORMATION
You have the right to access the personal information you have provided to us. To exercise this access right, please submit a consumer request to us by emailing us at email@example.com or calling the telephone number (757) 440-3108. You may also submit requests for information at https://www.iheartlola.com/ If you require details of your personal information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you (after verifying your identity).
LINKS TO THIRD PARTY SITES
Our Site and the other Services may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
USER GENERATED CONTENT
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, etc.) becomes publicly available, and can be read, collected, and used by other members of the Services to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images through the Services. Lola Boutique is not responsible for the personal information users select to disclose in these forums.
Our Services are intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information through our Services. Our Services are not directed at children under 13, and we do not knowingly collect any personal information from children under 13. If you are under 13, do not use or provide any information on this website or through any of its features (or otherwise through the Services), register on the websites, make any purchases through the websites, use any of the interactive or public comment features of this websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org. California residents under 13 may have additional rights.
AGREEMENT TO OUR TERMS & CHANGES TO THIS PRIVACY STATEMENT
By using this Site, you consent to the collection and use of information by Lola Boutique through the Services as indicated in this Policy. Lola Boutique reserves the right to modify this Policy at any time. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the homepage of the Site. The date this Policy was last revised is identified at the top of the page. You are responsible for periodically reviewing our Policy to check for any changes.
We welcome your questions, comments, and concerns about this Policy and Site. You can reach us at:
1169 Nimmo Pkwy • Suite 238
Virginia Beach, VA 23456